Knowledge Management : Concepts and Best Practices
Editorial Reviews
Book Description
The Fraunhofer Competence Center Knowledge Management presents in this second edition its up-dated and extended research results on business-process oriented knowledge management, pro-active change management, KM strategy, knowledge structuring and KM audit, reviews the latest advancements in measuring intellectual capital and classifies more than 100 KM tools. Best Practices in KM are described by the Swiss Benchmarking Center TECTEM at University St. Gallen and in case studies from price-winning companies like Aventis and Siemens as well as from Arthur D. Little, British Aerospace plc., Hewlett-Packard, IBM, Phonak and Roche. New survey results on KM from EFQM, OECD and on "The Future of Knowledge Management" are presented. The book concludes with an overview on research funded by the European Commission in order to make "KM Made in Europe" a reality.
Book Info
A text for practitioners, specialists, and managers looking for ideas and examples of how to implement or improve knowledge management, with case studies of many European organizations and their methods. Emphasis is placed on the role of culture, motivation, and skills. Also includes a review of the tools that support knowledge management.
--This text refers to an out of print or unavailable edition of this title.
Knowledge Management : Concepts and Best Practices,Kai Mertins,Peter Heisig,Jens Vorbeck,Springer,3540004904,Business & Economics,Business / Economics / Finance,Business Mathematics,Business/Economics,Case studies,Europe,Information Management,Knowledge management,Management - General,Business & Economics / Management,Business information systems
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