The Magic of Dialogue : Transforming Conflict into Cooperation
Editorial Reviews
Amazon.com
Dialogue--a carefully structured communications technique that is generally employed to promote mutual understanding between bona fide as well as potential adversaries--has been responsible for such seminal events as ending the cold war and initiating (albeit briefly) a Middle East peace accord. But business, says well-known social scientist and public-opinion specialist Daniel Yankelovich, also can utilize the process to develop "webs of relationships" that encourage the acceptance and increase the adoption of any company's plans and visions. The Magic of Dialogue outlines 15 specific strategies (such as "Focus on common interests, not divisive ones" and "Use specific cases to raise general issues") that can be successfully applied in situations ranging from routine meetings and casual encounters to corporate retreats and union negotiations. While admitting it "is not a panacea for all the problems that ail us," Yankelovich incorporates real-life examples and suggestions to support his contention that "when dialogue is done skillfully, the results can be extraordinary." --Howard Rothman
--This text refers to an out of print or unavailable edition of this title.
The New York Times Book Review, Daniel Goleman
...[an] ambitious and admirable blueprint for constructively working out disagreements. This engaging report shows how dialogues have ironed out differences in a wide variety of settings...
--This text refers to an out of print or unavailable edition of this title.
The Magic of Dialogue : Transforming Conflict into Cooperation
The Magic of Dialogue : Transforming Conflict into Cooperation,Daniel Yankelovich,Touchstone,0684865661,Business & Economics,Business / Economics / Finance,Business Communication - General,Business/Economics,Decision Making & Problem Solving,Leadership,Business & Economics / General,Management & management techniques
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