Call Center Operation: Design, Operation and Maintenance

Call Center Operation: Design, Operation and Maintenance

Editorial Reviews
Review
"This book is educational, easy to understand, and not only a must for call center managers, but it will help CSRs understand the significant role they play in the overall operation of a call center, and in their organization's CRM strategies."Janet Sutherland, Senior Consultant, Performance Measurement, Bell Contact Centre Solutions, Toronto, Ontario

Review
This book is educational, easy to understand, and not only a must for call center managers, but it will help CSRs understand the significant role they play in the overall operation of a call center, and in their organization's CRM strategies. Janet Sutherland, Senior Consultant, Performance Measurement, Bell Contact Centre Solutions, Toronto, Ontario

Call Center Operation: Design, Operation and Maintenance

Call Center Operation: Design, Operation and Maintenance,Duane Sharp,Digital Press,155558277X,Business / Economics / Finance,Business Software - General,Customer Service,Environmental Engineering & Technology,Life Sciences - Ecology,Science/Mathematics,Technology,Computers / Business Software / General

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