Editorial Reviews
Book Description
* Shows sales people, marketers, and customer service representatives how to harness the power of Salesforce.com to enhance productivity, improve customer relations, and boost sales * Salesforce.com, which has more than 147,000 subscribers at 9,800 companies worldwide, won InfoWorld's Best Hosted Application award in 2004 * Covers navigating Salesforce.com, managing leads, understanding customers and competitors, keeping track of contacts, creating a sales forecast, managing users, creating service and support e-mails, working with campaigns, using the report wizard, and more
From the Back Cover
Get up to speed on managing sales, marketing, and customer information
Prospect with salesforce.com, manage sales teams, and improve sales productivity
Let CRM expert Tom Wong show you how to get around salesforce.com so you spend more time with your customers and less time trying to figure out the application. From navigating salesforce.com to performing common operations that relate to your accounts and contacts, this guide will get you going on salesforce.com in no time!
Discover how to
Salesforce.com For Dummies,Thomas Wong,For Dummies,0764579215,Business & Economics,Business Software - General,Business/Economics,Computer Bks - Accounting Packages,Customer Service,Customer relations,Internet - General,Management,On-Line Data Processing,Computers / Business Software / General,Other software packages,Sales & marketing
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