A Complaint Is a Gift: Using Customer Feedback As a Strategic Tool

A Complaint Is a Gift: Using Customer Feedback As a Strategic Tool

Editorial Reviews
Jim Kouzes, coauthor of The Leadership Challenge and Credibility
"A complaint Is a Gift is itself a gift. This is a jewel of a book about the most important issue in the development of any person or organization-how to respond to feedback from others, especially when it isn't flattering or positive. Follow the authors' eight-step gift formula, and you'll be richly rewarded. ignore it, and you'll pay dearly."

Dianne Snedaker, President, Ketchum Advertising, San Francisco
"This is simply a terrific book, chock-full of thought-provoking concepts and ideas that are just plain smart. I have found few business books to be this useful. I plan to review it regularly to keep me on top of my craft."

A Complaint Is a Gift: Using Customer Feedback As a Strategic Tool

A Complaint Is a Gift: Using Customer Feedback As a Strategic Tool,Janelle Barlow,Claus Moller,Berrett-Koehler Publishers,1881052818,Business & Economics,Business / Economics / Finance,Business/Economics,Consumer complaints,Corporate & Business History - Strategies,Customer Service,Customer services,Development - Business Development

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