The Big Book of Customer Service Training Games

The Big Book of Customer Service Training Games

Editorial Reviews
Book Description
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

Book Info
Quick, fun activities for training customer service Reps, salespeople, & anyone else who deals with customers. Paper.

The Big Book of Customer Service Training Games

The Big Book of Customer Service Training Games,Peggy Carlaw,Vasudha K. Deming,McGraw-Hill,0070779740,Business & Economics,Business / Economics / Finance,Business/Economics,Customer Service,Customer services,Employees,Human Resources & Personnel Management,Management,Training,Training of,Business & Economics / Training

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