Unleashing Excellence: The Complete Guide to Ultimate Customer Service

Unleashing Excellence: The Complete Guide to Ultimate Customer Service

Editorial Reviews
Richard A. Nunis, Retired Chairman, Walt Disney Parks & Resorts
"I recommend...to any company needing a 'how to' and 'can do' manual to implement service excellence in their organization."

Rich Stamberger, President & CEO, SmartBrief, Inc.
"Many authors tell you why great customer service matters; Yanovitch and Snow show you how to make it happen."

Unleashing Excellence: The Complete Guide to Ultimate Customer Service

Unleashing Excellence: The Complete Guide to Ultimate Customer Service,Dennis Snow,Teri Yanovitch,DC Press,193202106X,Business & Economics,Business / Economics / Finance,Business/Economics,Customer Service

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