Editorial Reviews
Book Description
Process mapping gives you an accurate picture of work flow and customer-supplier relationships, which in turn helps you make the right improvements. The Basics of Process Mapping introduces process mapping and shows you how to use it in your organization.
Two levels of process mapping are detailed:
Relationship mapping, which gives a "macro," aerial view of work relationships and the flow of work, and highlights customer-supplier interactions.
Cross-functional process mapping, which gives a closer view of work as it is really performed, across functions, showing where specific process steps fall.
The book contains a case study of both levels of process mapping and guidelines for when to use each type. It also explains the relationship of process mapping to flowcharting.
This book is great to use as a hands-on team resource, a training supplement, and a reference.
About the Author
Robert Damelio is president of The Bottom Line Group, offering consulting and training on process improvement, benchmarking, measurement, and related practices. He is the former president of the Texas chapter of the NSPI and a member of ASQC and ASTD.
The Basics of Process Mapping,Robert Damelio,Quality Resources.,0527763160,Business & Economics,Business / Economics / Finance,Business/Economics,Flow charts,Forecasting,Management - General,Organizational effectiveness,Quality Control,Work design
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