Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service
Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service
Editorial Reviews
Book Description
This tutorial offers help to improve every telephone interaction a company has with its valued customers. Drawn from Davis' experiences, the book includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line.
From the Publisher
Each chapter contains tips to help make a great first impression, enhance customer interaction and retain and strengthen client relationships through excellent customer service over the telephone.
Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service
Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service,Jeannie Davis,Pat Landaker,Now Hear This,0944918042,Business & Economics,Business / Economics / Finance,Business/Economics,Customer Service,Marketing - Telemarketing
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