Keeping Score: Using the Right Metrics to Drive World-Class Performance

Keeping Score: Using the Right Metrics to Drive World-Class Performance

Editorial Reviews
Robert J. Mruz, Director, Total Quality Management, ITT Sheraton, North America
"Full of specific examples and best practices gathered from the author's years of working with world-class companies, Keeping Score offers practical advice and guidance for developing measurement systems that lead to organizational excellence."

Julie S. Mehta, Performance Consultant, U.S. Coast Guard
"Keeping Score delivers comprehensive and easy-to-understand guidelines for the development or tune-up of an organization's measurement system. Written with the same user-friendly clarity of his popular book Baldrige Award Winning Quality, Brown makes the overwhelming subject of measurement less intimidating through his step-by-step presentation."

Keeping Score: Using the Right Metrics to Drive World-Class Performance

Keeping Score: Using the Right Metrics to Drive World-Class Performance,Mark Graham Brown,American Management Association,0814403271,Business & Economics,Business / Economics / Finance,Business/Economics,Customer Service,Customer services,Entrepreneurship,Evaluation,Industrial efficiency,Job satisfaction,Organizational effectiveness,Quality (Management),Quality Control

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