Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness

Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness

Editorial Reviews
Book Description
Shows how to implement an improvement process in your support and service organizations by modifying simple techniques that the manufacturing sector has been using for years, as well as new ones developed just for the white-collar environment. DLC: 1. Quality control.

About the Author
H. James Harrington, Ph.D., the visionary International Quality Advisor for Ernst & Young, added Business Process Improvement to today's business lexicon. with over 15 books to his credit and more than 45 years of experience, Dr. Harrington is considered one of the world's Performance Improvement gurus.

Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness,H. James Harrington,McGraw-Hill,0070267685,Business & Economics,Business / Economics / Finance,Business/Economics,Entrepreneurship,Management,Management - General,Production management,Quality Control,Total Quality Management,Business & Economics / Management

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