Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff

Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff

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Book Description
Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff. This creative and practical book gives instant help to anyone who knows the difficulties of managing in the diverse and dynamic contact center environment.

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Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff.

Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff

Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff,Malcolm Carlaw,Peggy Carlaw,Vasudha Kathleen Deming,Kurt Friedmann,McGraw-Hill,0071388885,Business & Economics,Business / Economics / Finance,Business/Economics,Call centers,Customer Service,Customer services,Employee Training And Development,Employee motivation,Entrepreneurship,Human Resources & Personnel Management,Management,Management - General,Performance Appraisal,Personnel management,Training,Business & Economics / Management

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